The city of Fort Smith has hired a new public relations manager, and she started the job Monday, the city administrator said.

Karen Santos most recently worked in Washington, D.C., as a freelance consultant in communications and project management, according to her résumé. Before that, she was the senior manager for strategic communications at ICF International Inc. in Fairfax, Va. Santos also worked in various communications positions from 1990 to 2006, including as the director of communications for federal student aid at the U.S. Department of Education in Washington. She worked in broadcast news from 1980 to 1990.

This is the first time in nearly three years the city has had public relations or communications manager. Former communications manager Tracy Winchell was laid off in 2015 as a cost-cutting measure.